Privacy Policy

Introduction

This Privacy Policy describes how Satvik Healthcare, operating under the brand name Yashojyoti Clinics, and its affiliates (collectively "Yashojyoti Clinics", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://yashojyoticlinics.com (the "Platform"). You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms, and agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, our services, or otherwise interact with us during the course of our relationship. Information we may collect includes, but is not limited to, personal data provided during sign-up/registration or use of our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as bank account, credit/debit card or other payment instrument information, in accordance with applicable law. You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information you choose to provide, compiled and analysed on an aggregated basis. We also collect information related to your transactions on the Platform and with third-party business partners. When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policy — we are not responsible for their privacy practices and encourage you to review them before disclosing information.

If you receive an email or call from a person/association claiming to be Yashojyoti Clinics seeking personal data like debit/credit card PIN or net-banking/mobile banking passwords, do not provide such information. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. Where we use your personal data for marketing, we provide the ability to opt out. We use your personal data to assist in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about offers, products, services and updates; customising your experience; detecting and protecting against error, fraud and other criminal activity; enforcing our terms and conditions; and conducting marketing research, analysis and surveys. Your access to certain products/services may be affected if permission for this use is not provided.

Sharing

We may share your personal data internally within our group entities and affiliates to provide you access to their services and products. We may disclose personal data to third parties such as service providers, logistics partners, payment processors and other partners involved in fulfilling your orders, to comply with legal obligations, to enforce our user agreement, and to prevent, detect, mitigate and investigate fraudulent or illegal activities. We may disclose personal and sensitive personal data to government or law enforcement agencies if required by law or in good faith belief that disclosure is reasonably necessary to respond to legal process, enforce our Terms of Use or Privacy Policy, respond to claims of rights violations, or protect the rights, property or personal safety of our users or the public.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss or misuse, including use of a secure server. However, transmission of information over the internet is not completely secure for reasons beyond our control, and inherent risks remain. You are responsible for protecting the login and password credentials for your account.

Data Deletion and Retention

You may delete your account via your profile/settings on the Platform, which will result in loss of all information related to your account, or you may write to us using the contact details below. We may delay or refuse deletion where there is a pending grievance, claim, shipment or other service obligation. We retain your personal data only for as long as required for the purpose it was collected or as required by law, and may retain data as necessary to prevent fraud or abuse, or in anonymised form for analytics and research.

Your Rights

You may access, rectify and update your personal data directly through the functionality provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy, including being contacted via SMS, instant messaging apps, call and/or email. If you disclose personal data relating to other people, you represent that you have the authority to do so. You may withdraw consent previously provided by writing to the Grievance Officer at the contact information below, with the subject line "Withdrawal of consent for processing personal data" — such withdrawal will not be retrospective, and we reserve the right to restrict or deny services for which such information is necessary.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for changes. We may update it to reflect changes in our information practices, and will notify you of significant changes where required under applicable law.

Grievance Officer

Name: Dr. Hemavati Mohite
Designation: Grievance Officer
Yashojyoti Clinics, Plot No 03, Ground and 1st Floor, Near President Hotel, 195/D, Sri Nagar Main Road, Unkal, Hubballi, Gopankop, Hubli, Dharwad, Karnataka – 580031, India
Email: satvikhealthcare13@gmail.com
Phone: +91 63668 56666 (Monday – Friday, 9:00 – 18:00)