Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the order has already been communicated to sellers/merchants and shipping has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
• We do not accept cancellation requests for perishable items. However, a refund or replacement can be made if you establish that the quality of the delivered product is not good.
• In case of receipt of damaged or defective items, please report it to our customer service team within 7 days of receipt. The request will be processed once the seller/merchant has checked and determined the issue at their end. If the product received is not as shown on the site or as per your expectations, notify our customer service within 7 days of receiving the product — our team will review your complaint and take an appropriate decision.
• For complaints regarding products that come with a manufacturer's warranty, please refer the issue directly to the manufacturer.
• Where a refund is approved by us, it will take 5 days for the refund to be processed to you.

For any refund or cancellation queries, please contact us at satvikhealthcare13@gmail.com or +91 63668 56666.